Aurora Energy COVID-19 Update

Aurora Energy is offering information and support for energy customers during the COVID-19 pandemic. Visit their website here.

As most of us have to stay at home to quarantine and stop the spread of COVID-19, we will use more electricity. Add to this reduced pensions or lost jobs and paying electricity bills could become a significant financial stress.

If you have trouble paying your electricity bill, you have a number of options to reduce the strain by contacting Aurora (1300 132 003, Mon-Fri 8am-6pm; or online) to:

If you have recently become eligible for the following concessions through Centrelink, you can access energy concessions:

  • Pensioner Concession Card (Centrelink or Veterans Affairs);
  • Health Care Card;
  • ImmiCard (Bridging Visa E);
  • Tasmanian Concession Card (Community Detention Card issued by Department of Communities Tasmania).

For more information about what Aurora is doing to support customers, click here.