NBN Co has launched a community education campaign during National Scams Awareness Week, which runs from Monday 17 to Friday 21 August 2020.
As part of National Scams Awareness Week, NBN Co will host information sessions across the country and will use the latest data from Scamwatch to raise awareness about the most common and emerging scam trends, and share tips about how to stay safe.
Details on the nbn Scam Awareness sessions can be found on the nbn Facebook page. If you would like to book a one-on-one or group scam awareness session with an nbn representative, email nbnsessions@nbn.com.au or visit the nbn website for more information.
One of the most commonly reported scam types are nbn themed – scammers appearing to be from nbn to get your personal details. These include:
- People being sent a fraudulent nbn invoice for payment after they were offered a nbn upgrade over the phone (NBN Co does not issue invoices direct to customers unless an agreement has been made between nbn and the customer); and
- Scammers claiming radiation or harmful UV rays will come from the computer and instructs the individual to move away from or cover the screen, allowing the scammer unmonitored remote access to the device.
NBN Co’s Chief Security Officer, Darren Kane, said that ongoing education and awareness was one of the best ways to combat scammers and help Australians protect themselves against scams and identity theft.
“Scammers thrive on uncertainty and misinformation when it comes to the use of the nbn brand to access people’s computers to steal information or push for unnecessary payments. This is why it is critical that we continue to educate the community about how they can protect themselves and others from being scammed.
“This week, our teams will be concentrating on arming residents, and particularly those who help the vulnerable in our community, with the information on what to look out for and what to do if they suspect they have been contacted by a scammer.”
NBN Co is a wholesaler and does not
- make unsolicited calls to sell products
- request remote access to computers through programs like Team Viewer
- ask you to purchase gift cards in lieu of cash payments
- threaten to disconnect your services
- request personal or financial details
NBN Co’s top tips for protecting against scammers:
- Visit NBN Co’s website at www.nbn.com.au/scamadvice for information on how to identify and avoid potential scammers or for advice if you suspect you have been scammed.
- Remember NBN Co will never call and ask to access your computer or advise that you’re going to be disconnected. NBN Co is a wholesaler, which means it does not sell phone or internet services directly to the public. People need to contact their preferred phone and internet provider in order to make the switch.
- Never give an unsolicited caller remote access to your computer or devices via the installation of programs, such as Team Viewer.
- NBN Co does not make automated calls, such as robocalls, to advise of disconnections to nbn or existing copper phone line services. Do not engage with these calls.
- Do not share your financial information (i.e. bank, credit card or gift card details) or personal details with an unsolicited caller or door knockers trying to seek payment for a service over the nbn™ network.
- If in doubt, hang up and call your retail service provider on their official customer service centre number to check if the call is legitimate. Do not use contact details supplied by the caller.
View the full media release here.
