Aged Care Support

Aged Care Support

What is My Aged Care?

My Aged Care is the Australian Government’s gateway to subsidised aged care services, including:

  • Commonwealth Home Support Program (CHSP)
  • Home Care Packages
  • Short Term Programs including Residential Respite, Restorative and Transition Care
  • Residential Aged Care

To contact My Aged Care, call 1800 200 422 or visit the website:

Click here for information to help get you started on your understanding the Aged Care Supports available.

Click here for information about Aged Care Know How – Living Well at Home.

Care Finder services

COTA Tasmania is pleased to have been engaged by Primary Health Tasmania to deliver Care Finder services in Tasmania.

Care Finder services are funded by the Australian Government to help people find and connect with aged care services in their local area. We have started delivering Care Finder services in a limited capacity and will gradually increase our available services in the coming months.

We’ve been successfully supporting Tasmanians to navigate the aged care system and find care through our participation in the Aged Care System Navigator trial in recent years. We are very pleased to be able to recommence delivery of these services which are so valued by older people and their supporters.

Our Care Finders are located in South, North and North West regions of the state.

You don’t need a referral, just call 62 313 265 or email.


Star Ratings in Aged Care

Nursing homes in Australia now have a star rating system to inform residents, family and friends, and the community about the quality of accommodation and care provided. It provides information and greater transparency which is useful for choosing a home to live in. COTA Australia lobbied for the new star ratings system, and it was a recommendation of the Aged Care Royal Commission.

We believe the introduction of the aged care star rating system will drive improvements in residential aged care nationally. Increased transparency and accountability will help older Australians navigate a complex system.

This is a big step forward for aged care in Australia. Providers with lower ratings have a lot of work to do to and transparency is an important part of making them do it. The star rating system, in combination with system reforms and the improved regulations recommended by the Royal Commission will hold providers to account. It will help restore trust in aged care and highlight areas for improvement.

How to access the Aged Care Star Rating for your nursing home

If you’re looking for the star rating of a particular nursing home, search for “Aged Care Homes” in a local area on the My Aged Care website. It will show you the star ratings in the search results.